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商务英语对话:提出索赔

发布: 2018-01-10 19:05  来源:未知 编辑:admin 查看: 字体: [ ]

(单词翻译:双击或拖选)

G: Mr. Wang, we regret to inform you that the toys you shipped us do not accord with the required specifications in the contract, and we are compelled to lodge a claim against you.

乔治:王先生,我们很遗憾地通知你,你运送给我们的玩具与合同要求的规格不符,我们不得不同你们提出索赔。

 

W: Can you explain to me exactly what the matter is?

王:具体是什么情况,你能给我解释一下吗?

 

G: After the arrival of the goods, we are surprised to find that some of them are seriously damaged. This is the certificate by the security department.

乔治:货物到达后,我们惊奇地发现其中一部分严重受损。这是货物安检部门的相关证书。

 

W: Our packing is always very strong,and suitable for long distance transportation. There ought not to have issues.I am in the opinion that this may be caused by careless handling.

王:我们的包装是很结实,而且适合长途运输的,不应该出现问题。 我觉得可能是由于操作不慎造成的。

 

G: No, after the arrival of the goods, I supervise there almost every day. And the certificate also clearly tells that due to the improper packing, the goods are damaged in transit

乔治:不是的,货物到达后,我几乎天天都在码头监督。并且这个证书上也 明确说明了由于包装不当,造成了在运输中货物受损。

 

W: Well, in view of our long and friendly relationship, I will meet your claim.

王:那好吧,鉴于我们的长期友好关系,我就接受你们的索赔。

 

G: Thank you for your friendly attitude.

乔治:谢谢你们有这么友好的态度。

 

W: Then how do you want to solve it? I wish to hear your opinion.

王:那你们想要怎么解决呢?我想听听你们的意见。

 

G: I think since you admit it is your fault, you should take full responsibility.

乔治:我觉得既然这是你们的原因引起的,你们应该负全部的责任。

 

W: We will try our best to compensate you. We will give you reduction of 5% on price, and send the technical personal to repair the defective goods. How do you think about the suggestion?

王:我们会想办法补偿你们的。我们给你们降价5%,另外派技术人员把坏的玩具修理好。你觉得这样怎么样?

 

G: That is great. But I do hope you will take care of your packing later.

乔治:这样很好。不过还是希望你们以后注意产品的包装。

 

W: Thank you for your warning. We will. We didn't expect this situation, either. There will be no such thing again.

王:谢谢你的提醒,我们会的。出现这样的情况是我们也没有预料到的。以后不会出现这样的情况了。

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